Last updated: 2 July 2026
The NIHR St George’s Clinical Research Facility (CRF) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
Our address:
Clinical Research Facility
St George’s Hospital
Blackshaw Road
Tooting
London SW17 0QT
Who We Are
The NIHR St George’s Clinical Research Facility (CRF) is part of the National Institute for Health and Care Research (NIHR) and is hosted by St George’s Hospital.
Information We Collect
Information you provide
If you contact us using the website’s contact form, we may collect:
- Your name
- Your email address
- Any other information you choose to include in your message
We will only use this information to respond to your enquiry and communicate with you regarding your request.
Website usage information
Our website uses Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as:
- Pages visited
- Time spent on the website
- Device and browser type
- General geographic location (based on IP address)
- How visitors arrived at the website
Where required by law, Google Analytics will only be used with your consent through our cookie banner. Where possible, IP addresses are anonymised before being processed.
Google Analytics does not identify you personally.
How We Use Your Information
We use your information to:
- Respond to enquiries submitted through our contact form.
- Improve the performance and usability of our website.
- Monitor website usage and identify areas for improvement.
- Maintain the security and operation of our website.
We do not sell or rent your personal information to third parties.
Legal Basis for Processing
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our lawful bases for processing include:
- Your consent (for optional analytics cookies).
- Our legitimate interests in operating and improving our website.
- Taking steps to respond to enquiries you submit via our contact form.
Cookies
Our website uses cookies to provide essential website functionality and, where you consent, to collect anonymous website usage statistics through Google Analytics.
You can manage your cookie preferences using our cookie banner or through your browser settings.
How Long We Keep Your Information
Information submitted through our contact form will only be retained for as long as necessary to respond to your enquiry and to meet any applicable legal, regulatory, or operational requirements.
Analytics data is retained in accordance with our Google Analytics settings.
Sharing Your Information
We may share information with trusted service providers who help us operate our website, such as Google Analytics.
Where personal information is processed outside the UK, appropriate safeguards will be in place in accordance with UK GDPR requirements.
We may also disclose information where required to do so by law.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where appropriate.
- Request restriction of processing.
- Object to certain types of processing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact the Clinical Research Facility using the contact details provided on this website.
If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, together with the updated revision date.